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Terms and conditions

The rules that apply to booking and using OPO Transfer private transfer services.

Last updated: 2 October 2026

1. Identification

This website and OPO Transfer services are operated by Opotransfer, Lda., NIF 311259588, registered at Rua do Cerco do Porto, Porto, Portugal.

Contact: geral@opotransfer.eu · +351 920 226 818.

2. Service

OPO Transfer provides private passenger transport services, including transfers to and from Porto Airport, intercity journeys, tours and executive transport, in Portugal and Spain.

3. Booking request and confirmation

  • Submitting the website form is a booking request, not a confirmed booking.
  • A booking is only confirmed once OPO Transfer confirms it by email, WhatsApp or phone, together with the final price.
  • You are responsible for the accuracy of the details you provide (locations, date, time, number of passengers and luggage, contact). For airport transfers, please provide your flight number.

4. Prices and payment

  • The price is fixed and communicated before confirmation. It includes VAT at the applicable rate.
  • Changes you request (extra stops, a different destination, more passengers or luggage) may change the price.
  • Payment methods: cash, card, MB WAY and bank transfer.

5. Waiting time and delays

  • For airport pickups, the driver tracks your flight and includes 60 minutes of free waiting time after landing.
  • For other pickups, free waiting time is 15 minutes. After that, extra time may be charged once you have been informed.
  • OPO Transfer is not liable for delays caused by traffic, weather, accidents or other circumstances beyond its control, but will do its best to minimise them.

6. Changes and cancellations

  • Free cancellation up to 24 hours before the pickup time.
  • Cancellations less than 24 hours in advance: 50% of the price is charged. No-shows: 100% of the price is charged.
  • If OPO Transfer has to cancel the service, you will be informed as early as possible and refunded any amount paid.

7. Passengers, children and luggage

  • The number of passengers and luggage may not exceed the capacity of the booked vehicle.
  • Child seats are available on request at the time of booking, in line with Portuguese road traffic rules.
  • Smoking and carrying dangerous or illegal items are not allowed. The driver may refuse transport if behaviour puts safety at risk.
  • Damage to the vehicle caused by the customer may be charged.

8. Liability

Vehicles carry third-party and passenger insurance as required by law. OPO Transfer is not responsible for items left in the vehicle, but will do its best to return them.

9. Complaints and dispute resolution

You can send any complaint to geral@opotransfer.eu. You may also use the Portuguese electronic Complaints Book (Livro de Reclamações): www.livroreclamacoes.pt.

In the event of a consumer dispute, consumers may use the following Alternative Dispute Resolution body (Portuguese Law 144/2015):

CICAP — Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31, Loja 6, 4050-225 Porto · www.cicap.pt

More information on the Portuguese Consumer Portal: www.consumidor.gov.pt.

10. Personal data

Your data is processed in accordance with our Privacy policy.

11. Applicable law

These terms are governed by Portuguese law. Without prejudice to consumer protection rules, the courts of Porto have jurisdiction.