Porto Rio

Terms and conditions

The rules that apply to booking and using OPO Rio private transfer services.

Last updated: 2 October 2026

1. Identification

This website and OPO Rio services are operated by [Razão social da empresa Ltda.], CNPJ [CNPJ], registered at [Endereço completo], Rio de Janeiro - RJ, Brasil.

Contact: geral@opotransfer.eu · +351 920 226 818.

2. Service

OPO Rio provides private passenger transport in Rio de Janeiro and the surrounding region, including transfers from Galeão (GIG) and Santos Dumont (SDU) airports, intercity journeys, tours and executive transport.

3. Booking request and confirmation

  • Submitting the website form is a booking request, not a confirmed booking.
  • A booking is only confirmed once OPO Rio confirms it by email, WhatsApp or phone, together with the final price.
  • You are responsible for the accuracy of the details you provide (locations, date, time, passengers, luggage and contact). For airport transfers, please provide your flight number.

4. Prices and payment

  • The price is fixed and communicated before confirmation, in Brazilian reais (R$).
  • Changes you request (extra stops, a different destination, more passengers or luggage) may change the price.
  • Payment methods: Pix, card and cash.

5. Waiting time and delays

  • For airport pickups, the driver tracks your flight and includes 60 minutes of free waiting time after landing.
  • For other pickups, free waiting time is 15 minutes. After that, extra time may be charged once you have been informed.
  • OPO Rio is not liable for delays caused by traffic, weather, accidents or other circumstances beyond its control, but will do its best to minimise them.

6. Changes, cancellation and withdrawal

  • Free cancellation up to 24 hours before the pickup time.
  • Cancellations less than 24 hours in advance: 50% of the price is charged. No-shows: 100% of the price is charged.
  • The right of withdrawal under Art. 49 of the Brazilian Consumer Defence Code applies, as provided by law.
  • If OPO Rio has to cancel the service, you will be informed as early as possible and refunded any amount paid.

7. Passengers, children and luggage

  • The number of passengers and luggage may not exceed the capacity of the booked vehicle.
  • Child seats are available on request at the time of booking, in line with Brazilian traffic rules.
  • Smoking and carrying dangerous or illegal items are not allowed. The driver may refuse transport if behaviour puts safety at risk.

8. Liability

Vehicles are insured as required by law. OPO Rio is not responsible for items left in the vehicle, but will do its best to return them.

9. Complaints

Send any complaint to geral@opotransfer.eu. You may also contact Procon-RJ (Rio de Janeiro consumer protection agency) or the consumidor.gov.br platform.

10. Personal data

Your data is processed in accordance with our Privacy policy.

11. Applicable law and jurisdiction

These terms are governed by Brazilian law, in particular the Consumer Defence Code (Law 8,078/1990). The courts of the consumer's place of residence have jurisdiction.